• Click "Download Now" image upwards.
• Here is the link Nokia software updater for retail reading device information failed if the image doesnt shows
• Then, after you click the image you'll go to the 100% protected site where your download will start shortly
• The small window should appear. Click RUN, and thats all. Just follow the instructions of the installer.

What can I do to prevent this in the future?If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. What can I do to prevent this in the future?If you are on a personal connection, like at home, you can run an anti-virus scan on your device to make sure it is not infected with malware.If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. 3.0.560 / 25�August 2011 ; 5 years ago ( 2011-08-25)Operating systemMicrosoft Windows, OS XTypePatching softwareLicensefreewareWebsiteOfficial siteMicrosoft Software Updater (earlier Nokia Software Updater and Ovi Suite Software Updater) is a Windows [1] [2] and OS X [3] (though the Mac version is only in Beta) [4] based application launched in 2006, [5] that enables customers to update and recover their mobile device firmware [6] of a S40 or S60 or Lumia device from any Internet enabled access point.

To avoid data loss users are prompted with on-screen advice on how to safely update their device. [7]In 2015 Microsoft Mobile offers 4 distinct software update applications, the Microsoft Software Updater serves primarily to update their feature phones, while the Lumia Software Recovery Tool and Windows Phone Recovery Tools are applications used to update and recover Windows Phone devices, though the Lumia Software Recovery Tool also supports Symbian and other Nokia platforms, and the Nokia Care Suite enables users to install Microsoft Mobile firmware updates for Microsoft Lumia devices.

[8] Further Microsoft Mobile offers desktop synchronisation applications which also offer updates to device components such as the Nokia Suite and its predecessor the Nokia PC Suite for legacy Nokia telephones, though the Nokia Suite also supports content migration for Microsoft Lumia devices such as messages, contacts, and device software.

[9]All software suites except for the Windows Phone Recovery Tool were originally developed under Nokia while the Windows Phone Recovery Tool was created specifically for the Windows 10 Technical Preview for phones. The service was launched in beta in 2006, [10] and the Nokia Software Updater's beta phase ended at 25 August 2011.

Nokia Software Updater 3.0.495 was released to consumers in 2011. After acquisition of Nokia's devices and services divisions by Microsoft, the application was renamed to Microsoft Software Updater. the Microsoft Software Updater does not install any pre-release of Nokia device software, but will restore the latest updates.The service can be used to restore the firmware on "bricked" phones which previously could only be done at local Microsoft Care customer service centres.

[11] Microsoft Care's range of software update and recovery programs also include a software recovery tool for Lumia-branded Windows Phones that don't start up or respond which may restore the latest firmware. The Recovery tool requires the telephone to have 70-80% battery charge and works only with Windows Phone 8 or higher devices.In 2015 Microsoft used the software to update their Series 30+ based Nokia 130 devices.

[12] The Microsoft Care division of Microsoft Mobile also has several other specialised versions of the Microsoft Software Updater. This includes the Nokia Software Recovery Tool which can recover lost software and unbrick phones in a similar manner to the Microsoft Software Updater.

Its primary aim is to restore lost data after failed update installation attempts. The current version requires Windows 7 or later and is a re-released version of the older Symbian recovery tool. [13] As part of Microsoft's new wave of rebranding it was renamed the Lumia Software Recovery Tool. [14] In February 2015, to coincide with the launch with the technical preview of Windows 10 Mobile, Microsoft launched a similar application for Windows Insiders known as the Windows Phone Recovery Tool.

This application will remove Windows 10 from the device and restore the most current Windows Phone 8.1 software and the device's latest available firmware (i.e. Lumia Cyan or Lumia Denim). [15]Microsoft issued an update to the Windows Phone Recovery Tool in April 2015 to address difficulties for Nokia Lumia 520 and other low-memory devices while installing the Windows 10 technical preview, because their limited (512 MB) memory caused these devices to become " bricked".

The update resolved these issues by lowering the data blocks being fed to the device from 2MB to 128kBs at a time while recovering these defective models.

[16] [17]On May 13, 2015 Microsoft added support for the HTC One (M8) for Windows devices in version 2.0.3 while earlier the Windows Phone Nokia software updater for retail reading device information failed Tool exclusively worked with Microsoft/Nokia Lumia devices. [18] In September, 2015 Microsoft updated the Windows Phone Recovery Tool which renamed it to the Windows Device Recovery Tool alongside several minor fixes such as improved support features, and some accessibility improvements.

[19] In November 2015 Microsoft added additional support for another non-Microsoft made Windows mobile device, the LG Lancet. [20]On March 30, 2016 Microsoft added support for the Microsoft HoloLens and the Microsoft HoloLens Clicker devices which is a Windows 10-based augmented reality headset and companion device based on Windows Holographic.

[21] Microsoft Care (formerly Nokia Care) centres are physical locations created to deliver personalised customer support sSome of you might like to downgrade from Windows Phone 8.1 to Windows phone 8 due to many bugs present in developers' preview. I've done my post to downgrade here�.But I hear complains from users that they face some problems while doing that process and in this article I'm gonna cover the major problem faced while doing it. This is one of the major error users are facing while connecting their phone with NSU.

I too faced this error. The solution is so simple!.� Disconnect your phone from the PC/laptop.� Restart Nokia software updater and click " My Device�does not�boot up " .� Then remove all the existing�USB�devices connected to PC/Laptop and click proceed.� Press both Volume down button + power button and connect to PC/Laptop via USB.� Device does gets�recognized�and firmware starts to download. If you happen to face error at the end of completion of download don't panic.

just do the same procedure as mentioned in step 4. If your download gets to be interrupted in the middle, just redo the steps 1,2,3 and 4. Don't worry!

Download will resume from where it has been interrupted.If you feel this article does help you, don't forget to share this with your friends. If you face any other errors other than this, rush over to comments section and post it! I'll try to resolve is ASAP !. Hi, I've downloaded firmware successfully by nsu 4.2.1 version but when I'm installing it in my Lumia 625 it giving me this error-"software installation failed.error:0x80131500. Please recover your phone if you cancel phone will damage".

Installation starts but then error comes on 0%. And then it says please press volume down key+ power button and that's it. Please help any help will be appreciated!!! :'( Thanks for reading the article. Based on your error code while flashing your phone, it seems that there is a problem on your PC side, Try disabling your firewall and antivirus and give it a run.

If not, connecg ghe phone to a different USB port. This should solve the problem. If not reply me in this comment thread. Good luck!

:) same problem here my phone is lumia 1320 i upgraded to wp8.1 and want to downgrade to wp8while i started it shows "software installation failed" so that i tried the step u said "my phone does not start up or respond" it remains the same buffering buffering buffering and no use screen was blank with name NOKIA i also tried vol down+power button no use please help me No need to downgrade now.

Lumia Cyan is now available globally in Nokia Software Updater for retail (NSU) servers. So while you flash your phone, you'll be updated with Official Cyan Firmware on your phone! TechMesto Technology Reviews, News and Tutorials Home Categories� Home� Guides� Windows� Windows Phone� Android� News� Mobiles� Apple� BlackBerry� HTC� Motorola� Nokia� Samsung� Discussion Forums� Contact Us By Narender Singh in Nokia Published on October 12, 2013 & Last updated on June 14, 2014Nokia Software Updater for Retail is a Nokia Software Update utility which makes it easy for the retail stores and Nokia Care staff to update the phone software easily and without any technical knowledge required.

That�s why we also recommend that end users who want to update their phones should use NSU for Retail instead of Nokia Care Suite as Care Suite is a pretty advanced software which may result in dead devices if not used properly. NSU is able to update/flash any new Nokia phone released in the market.

Updates to NSU keep on coming as new devices are released.We�ll keep this post updated to provide the latest versions of NSU for Retail as long as it is being developed.

So good if you bookmark the post and come back to check for the availability of a new version. Here�s our assurance that the files provided here are not modified in any way and are exactly the way Nokia supplied them.

Below are the released versions of NSU with newer at Top.For tutorials on updating or how to flash info, kindly search around, otherwise updating using NSU is the easiest task ever. Warning!Although we assure that these are official files, we should not be held responsible if you end up bricking up you phone due to any reason, be it malfunctioning of drivers or disconnection of phone during the flashing process. Download Nokia Software Updater for Retail 4.2.1Version 4.2.1 is also a mandatory update over the previous 4.1.0 version.

The update needs to be done before you can use the product again. Following is the list of things that have changed: � Adds support for new devices running Windows Phone 8.1 (like Lumia 630)� Allows printing of customer receipt after update.� Recovery Drivers added to recover Dead/Unresponsive Lumia WP8 device.� Optimized Installer for ~30MB reduction in size.Download Link � Nokia FiRe (Official Link) Download Nokia Software Updater for Retail 4.1.04.1.0 is a mandatory update to NSU and users who have a previous version installed need to update to 4.1.0 before they can use it again.

However, users who are not connected nokia software updater for retail reading device information failed any network will be able to use the former 3.0.8. Below is the change-log for this version:� Dead phone recovery for WP8 devices that do not boot up correctly.� Bug fixes for errors found after 3.0.8.Download Links � Nokia FiRe (official link) | Bitshare Download Nokia Software Updater for Retail 3.0.8Download Link � Filedown Bro, I have lumia cyan and I updated my software with the latest version nokia software updator for retail.After downloading and installing my update I checked extras+info for detailsIts not lumia denim�.its cyan.what should i do?Nokia software updator says that � you can install software version 3058.50000.1425.0003 to your phone � that means lumia cyan.Is there any cure for it?? Vaisak try to reset your phone go to Setting>about>reset your phone.

(Remember back your file up before reseting your phone).If it did not work then download Lumia Software Recovery Tool IN YOUR COMPUTER https://go.microsoft.com/fwlink/?LinkID=525568.(Again Back your files u[ before recovering your phone) install it and follow the instructions.Hope this may solve your problem :). Go to that web https://www.microsoft.com/en-pk/mobile/support/faq/?action=singleTopic&topic=FA142987download �Windows Phone Recovery Tool�or�Lumia Software Recovary Tool �ReInstall the windows with Updated OS(WP8.1 update 2 (GDR2)) , thank you!

Mr.Narender singh, i have tried when i restart the same thing happennig again and again, reset process is going on, in the half of the process suddenly getting stuck and it displays a sad face� You have to use the windows phone recovery tool. It happened with my Lumia 520. Then I used this software. Don�t worry if the the program don�t recognize your phone. There two options: Lumia and htc. Choose one and it will find your phone. But you must have internet in your pc. I hope it can be a help. I need help with my nokia asha311, It cannot be detected by my computer.

It used to at first, It started by showing the USB as if it was plugged even though it wasn�t, then the device would just stop functioning, then reconnect again until it stopped working (as the problem still remains). My phone started giving me problems ever since I updated my software to v5.92 (If I�m correct) via OTA, I can�t update it to v7.36.

Can anyone tell me why the phone is unable to connect? And what can I do to resolve this issue? Trackbacks/Pingbacks� Download Software For Nokia X2 Free | Computer DJ Midi - July 30, 2015[�] Download Nokia Software Updater for � � Nokia Software Updater for Retail is a Nokia Software Update utility which makes it easy for the retail stores and Nokia Care staff to upda� Forums� Ask a Question� New Posts� Trending Discussions� Windows 10� Lumia 950 XL� Lumia 950� Surface Pro 4� Surface Book� Microsoft Band 2� Cortana� Shop� HOT DEAL$� Digital Deals� All Accessories� Cases & Covers� Chargers & Cables� Docks & Cradles� Batteries� Screen Protectors�� Windows Phone� Apps� Games� Lumia 950 XL News� Lumia 950� Lumia 930� Lumia 1520� Lumia 830� Lumia 735� Lumia 640 XL� Lumia 640� Lumia 550� Surface� Surface Tips� Surface Book� Surface Pro 4� Surface Pro 3� Surface 3� Xbox� Game Reviews� Xbox LIVE� Windows 10� Help & How To� Best Windows Store Apps� Best Windows Store Games� Apps� Insider Program for PC� Insider Program for Phone� Hololens� Band� Microsoft Band� Microsoft Band 2� Band How To� Apps� Podcast� Deals� Today's Trending Tech Deals� Digital Offers� Dell Laptop Deals� Live Help� The Best � Windows Central Forums� All News Stories� Phone News� Surface News� Windows News� Xbox News� MSFT News� Apps� Games� Reviews� Virtual Reality� Help & How To� Question & Answer� Contests� Shop Accessories� Podcasts� Videos� Contact us� Tip Us On News� Download our app!����� � LinkBack� LinkBack URL� About LinkBacks�� Bookmark & Share� Digg this Thread!� Add Thread to del.icio.us� Bookmark in Technorati� Tweet this thread� Thread Tools� Show Printable Version� Subscribe to this Thread�� Search Thread�� I've been wanting to roll back my 1020 to WP8.1.The recovery tool recognizes my phone, but is stuck at 'READING PHONE INFORMATION' screen.I've tried re-connecting the phone several times, did not help.1.

Anyone facing the same issue?2. If you fixed the problem, what was the process? I ran into this on my Icon. I switched the micro usb cable to the one that came with my icon and connected it to a usb port on the back of my PC. (I had run into the issue with the micro usb cable into a usb hub i have.) That seemed to do the trick.� I've been wanting to roll back my 1020 to WP8.1.The recovery tool recognizes my phone, but is stuck at 'READING PHONE INFORMATION' screen.I've tried re-connecting the phone several times, did not help.1.

Anyone facing the same issue?2. If you fixed the problem, what was the process?I have experienced same issue in my L1520Use Nokia software updater for retail. I ran into this on my Icon. I switched the micro usb cable to the one that came with my icon and connected it to a usb port on the back of my PC.

(I had run into the issue with the micro usb cable into a usb hub i have.) That seemed to do the trick. May I suggest you??Could you plz start the recovery tool first, and then connect the phone after the picture of pc and phone showed. dont connect the phone first and then start recovery tool.

It worked for me. first of all open up windows recovery tool.then dissconnect your device if its connected after that you can see option "my phone was not detected" click on it and the just keep on follow the instructions it will definitely work Nothing here worked for me (I don't have a surface); however everything worked after I installed the Nokia recovery tool - which wouldn't work for my phone of course, it's just something it installs that fixes things, it seems.

Running the Windows recovery tool afterwards worked just fine. I had that problem. I fixed it by simply uninstalling and reinstalling the Windows Device Recovery Tool. Before that I had other connection issues and had to try 3 different USB cables before I found one that would connect my phone properly to the PC. I've been wanting to roll back my 1020 to WP8.1.The recovery tool recognizes my phone, but is stuck at 'READING PHONE INFORMATION' screen.I've tried re-connecting the phone several times, did not help.1.

Anyone facing the same issue?2. If you fixed the problem, what was the process?Have you installed the drivers for the phone before using it with the tool?(Plugged in the phone via USB without the tool running and waited for all the drivers to install first) Steps to solve problem on lumia 640:1.

Exit WDRT2. Leave phone connected to computer3. Go to Device Manager/Portable devices/Windows Phone and uninstal driver4. Disconect phone5 Start WDRT and connect phone"u have to use USB 2.0 port" There is another possibility:WDRT identifies phone model using Product Code. If this code is corrupted, then WDRT will fail and report error.In this case, you have to manually find the Code (printed on SIM slot), download corresponding firmware, and flash it to your phone using a third party software.Actually WDRT should provide an alternative way to identify phone model, because Product Code can be inquired on Microsoft warranty database using your IMEI.

(*No public inquiry webpage, but there is some kind of API.) This worked for me:if you are booting into the OS your phone will not downgrade. once device recovery is searching, reboot your phone. it will pick it up in UEFI mode and start the download. You will have to reboot it one more time after the download to install the new "old" image.remember to back everytNokia software updater for retail reading device information failedC language is general purpose structural programming language.

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Tried the Windows Phone Recovery Tool 2.1.1. No such thing as that tool keeps throwing an error in the 'Checking anti theft protection status' step.- Decided to do a hard reset using the Volume-Down+Power->Volume-Up,Volume-Down,Power,Volume-Down.- That resulted in a couple of minutes of spinning wheels and in the end a sad smiley :-( after which the handset restarts to again execute the same sequence.- Using the Windows Phone Recovery Tool 2.1.1.

after this, again this tool keeps throwing an error on the 'Checking anti theft protection status' step.My handset seems to be bricked now. Does anyone have a clue on a next action?And I also tried the 'Nokia Software Updater for Retail' tool 4.3.2 to no avail.Does anybody have a good idea on how to proceed.

My Lumia 920 is now bricked. I apologize for the inconvenience caused ,as�your phone bricked after upgrading to Windows Phone 10149,Since you have already tried Windows Phone Recovery Tool 2.1.1 and hard reset and would suggest you to contact thePhone manufacturer.Please refer the below blog on Windows Phone issuehttps://blogs.windows.com/bloggingwindows/2015/06/25/announcing-windows-10-mobile-insider-preview-build-10149/ Hi Vijaya,thanks for the reply.So who should I contact, the Nokia repair center?

With what reply to them: 'I bricked my Lumia 920 fiddling around with Windows 10'? My Lumia 920 is out of warranty.Thank you. Hi Vijaya,thanks for the reply.So who should I contact, the Nokia repair center? With what reply to them: 'I bricked my Lumia 920 fiddling around with Windows 10'? My Lumia 920 is out of warranty.Thank you.Is there a phone repair shop near where you live?

They may be able to help you, there is otherwise nothing that can be done, as far as I know, if the recovery tool did not work. There is a Lumia Software Recovery Tool you could try and see if you can recoveryour phone, this is not the Windows phone recovery tool, worth a try, it may work. Hello SSHAIK,I finally managed to recover my Lumia 920.

Here's what worked for me:- I left it in the closet for 3 weeks.- Tried again to reinstall, it kept looping into installing an ending on it's own with the :-( smiley at the end.- In Windows Phone Recovery Tool 2.1.1 I got the 'Reading phone info failed - product code is empty' error.- Tried Windows Phone Recovery Tool 2.1.1 several times.

Same 'Reading phone info failed - product code is empty' error.- Disabled my firewall. I'm running Bitdefender Total Security 2015.- After this, Windows Phone Recovery Tool 2.1.1 detected my phone, in mode 'UEFI' mode. Windows Phone Recovery Tool 2.1.1 started installing.- My Nokia 920 started installing with a reddisch Nokia screen with a progress bar on it.- It's now on Windows Phone 8!What worked for me is disabling the firewall (and maybe a backoff time of not using the handset).And now back to installing Windows Phone 10 :) Hi Jan Heidi,Thank you very much for your reply.

Mine is Nokia 928. I disabled my firewall but it's still failing by after this status- checking for anti theft protection status. This happens during the installation process.Did you also get that? Hi SSUS82,yes, the anti theft protection status step was what Windows Phone Recovery Tool 2.1.1 failed on with my handset.Some of my thoughts,- Leave the handset untouched for a while (1 week+).

The Windows Phone Recovery Tool failing on anti theft protection may have to do with a backoff time (just a guess). That seems to have worked for me.- Run Windows Phone Recovery Tool 2.1.1 as administrator.- Disable firewall when using Windows Phone Recovery Tool 2.1.1- If Windows Phone Recovery Tool 2.1.1 isn't working, try Nokia Software Updater for Retail 4.3.2.my 50 cents. HiJanHeidaI got my phone reset @ Microsoft Store.

I am back in Windows Phone 8.1. :-) .Appreciate your response .In the hindsight the it was failing to reset might be because windows defender was still on/enabled.But the Phone reset @ Microsoft Store was smooth. This site in other languages� Bahasa Indonesia� Cestina� Dansk� Deutsch� Eesti� Espanol� Francais� Italiano� Magyar� Nederlands� Norsk, Bokmal� Polski� Portugues� Suomi� Svenska� Tie?ng Vi?t� Turkce� ????????� ������� ?????� ???????� ???� ???� ??(??)� ??(??)� ??? � 2016 Microsoft� Microsoft Community Code of Conduct� Community Participation Center� Trademarks� Privacy & Cookies� Terms of Use� Microsoft Community Code o